At Store Rashid, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the item within 7 days of receipt for a full refund. Please read the following guidelines for our refund policy:
1. Eligibility for Refunds
- Items must be returned within 7 days of receipt.
- Items must be in their original condition and packaging.
- Items must be unused, unworn, and unwashed.
- Items must include all original tags, labels, and accessories.
2. Non-Refundable Items
Certain items are non-refundable for hygiene and safety reasons, including:
- Personal care products (e.g., cosmetics, skincare, and haircare items).
- Underwear and swimwear.
- Customized or personalized items.
- Items marked as final sale.
3. How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team at support@storerashid.com or call us at +1 307-400-9456 to request a return authorization.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will provide you with return instructions and a return address.
4. Shipping Your Return
- Pack the item(s) securely in the original packaging or a similar protective package.
- Include a copy of the original invoice and the return authorization provided by our customer support team.
- Ship the return package to the address provided by our customer support team.
- We recommend using a trackable shipping method to ensure your return is received.
5. Processing Your Refund
- Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
- If the return is approved, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.
6. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.
- In cases of defective or incorrect items, we will provide a prepaid return shipping label.
7. Contact Us
If you have any questions or need assistance with your refund, please contact us:
- Email: support@storerashid.com
- Phone: +1 307-400-9456
Thank you for shopping with Store Rashid. We appreciate your business and strive to provide you with the best shopping experience possible.